"The funny thing about technical errors is that you can usually figure out exactly what caused the problem and fix everything up as good as new. I wish the same were true for human errors. Wouldn't it be great if when we really screw up, we could figure out exactly what made us act like a jackass in the first place? And repair the damage. We would be better off if we could avoid making stupid choices in the first place. Take a minute, think about the collateral damage that we are causing in somebody else' life. As it is, all we have is "I am sorry" and believe me, I am."
Taken from this great blog, Fashion Mansion.